Delivery and return

Delivery

1. Definition

Delivery means the transfer to the consumer of physical possession of the good

2. Shipping time

The professional seller will process the order as soon as possible from Monday to Friday. Orders are processed every business day.

3. Delivery time

Delivery times vary depending on the geographical area. BRUME ORPIN cannot be held responsible for a delay in delivery. The indicative delivery times are:

- France: 48 hours,

- Europe: average delay of 3 days,

- outside EU: average delay of 3 to 5 days,

- Other countries: 3 to 10 days

4. Delay in shipping

In the event of a delay in shipping, BRUME ORPIN must inform the customer.

5. Place of delivery

The products are delivered to the address indicated by the customer on the order form.

6. Product conformity

If the product does not conform to the order, the consumer must send a complaint to the professional seller in order to obtain the replacement of the product or possibly the resolution of the sale. Requests should be sent to bonjour@brume-orpin.com

7. Transfer of ownership

From the delivery date indicated in the order form, ownership of the product is transferred to the buyer, except in the case where full payment of the price has not been collected upon ordering.

Return of Products and Right of Withdrawal

The consumer has a right of return of fourteen days from receipt of his order to return any item that does not suit him and request an exchange or a voucher, excluding return costs to be borne by the consumer. Returns must be made in their original condition and complete allowing their re-marketing in new condition, accompanied by the purchase invoice. Any opened or damaged product will not be exchanged, refunded or given a voucher.

The right of withdrawal can be exercised online via the address bonjour@brume-orpin.com . If you use this option, we will send you without delay an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).
The right of withdrawal can only be exercised if the products are returned in their original condition, allowing their re-marketing. In the event of withdrawal, BRUME ORPIN will send a purchase voucher equivalent to the value of the product, excluding additional costs.